"How to" Guides

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1) How to login?
  1. Log on to www.eremit.com.my
  2. Click on Member Login
  3. Enter your Login ID and Password
  4. Click Login

2) How to register online?
  1. Log on to www.eremit.com.my
  2. Click on Register Now
  3. Fill in the Registration Form and click on Sign Me Up
  4. Confirm your details by clicking the Confirm button
  5. Click Submit to send us your application
  6. Fax or email your identification documents for verification:
    • NRIC / Driving License (Malaysian Citizens)
    • Passport & Visa (Non-Malaysian Citizens)
  7. An email will be sent to you to confirm validation. Validate your email address by simply clicking the link provided.
  8. A Customer Care consultant will contact you for further verification and account activation.
3) How to report a forgotten password?
  • Log on to www.eremit.com.my
  • Click on Member Login
  • Click on Forgot My Password
  • A Temporary Password will be sent to your email address
  • Login with Login ID and Temporary Password
  • The System will prompt a Password change
4) How to send enquiries and complaints through e-remit?
  • Click on Member Login
  • Enter your Login ID and Password, click Login
  • Click on Compose Enquiry
  • Type your enquiry or complaint and click Send
    OR
  • Click on Chat With Us for live assistance
5) How to send money?
  • Click on Member Login
  • Enter your Login ID and Password, click Login
  • Click on My Recipient folder then select Add Recipient to create your beneficiary profile
  • Click on My Transaction folder then select Send Money
  • Read and click the Agree button to accept the Transaction Time
  • Fill in your transaction details, select your Recipient from the drop down list of beneficiaries and click the Send Money button
  • Confirm your details by clicking the Confirm button
  • Select your preferred bank account and authorise your payment through FPX payment gateway
6) How to track my transaction and status?
  • Click on Member Login
  • Enter your Login ID and Password, click Login
  • Click the My Transaction folder then select History / Status
  • Select your transaction date and click Search
7) How to request for cancellation and refund?
  1. Click on Member Login
  2. Enter your Login ID and Password, click Login
  3. Click on Compose Enquiry and type your request and provide your transaction reference number and date of transaction, click Send
  4. We will contact you to get confirmation on your request
  5. Click the My Transaction folder then select Amend / Refund
  6. Click on Refund to send your request
  7. The remittance amount (MYR) will be payable by cheque
    Note:
    • Only transactions with ‘Unpaid’ status are eligible for refund
    • Service charge is not refundable
    • Terms & Conditions apply
8) How to request amendments to my transaction?
  1. Click on Member Login
  2. Enter your Login ID and Password, click Login
  3. Click on Compose Enquiry, type your request and provide your transaction reference number and date of transaction, click Send
  4. We will contact you to get confirmation on your request
  5. Click the My Transaction folder then select Amend / Refund
  6. Click on Amend and fill in your amendments to the transaction
  7. Click on Send Request and Confirm on your request
    Note:
    • Only transactions with ‘Unpaid’ status are entitled for amendment.
9) How do i disable the pop-up blocker?

Internet Explorer

  1. Click on the "Tools" menu at the top of your screen
    or
    hold down "ALT" and hit "T" on your keyboard
  2. Select "Pop-Up Blocker"
  3. Select "Turn Off Pop-Up Blocker"

Mozilla Firefox

  1. Click on the "Tools" menu at the top of your screen
    or
    hold down "ALT" and hit "T" on your keyboard
  2. Select "Options"

  3. Select "Content" from the Options menu
  4. Untick "Block pop-up windows" and click "OK"

10) How do i add e-remit as a safe site?

Internet Explorer

  1. Click on the "Tools" menu at the top of your screen
    or
    hold down "ALT" and hit "T" on your keyboard
  2. Select "Internet Options"
  3. Click on the tab at the top of the pop-up menu that says "Privacy"
  4. Click on "Sites"
  5. Type the exact address of the Web site into the box provided and click "Allow"
  6. Click "OK" to exit the "add Web site" page
  7. Click the "OK" button to save your settings